(Non-Returnable Products)
At Ayara, customer safety and product hygiene are our highest priorities.
Due to the personal nature of skincare and cosmetic products, all products sold on our website are non-returnable and non-exchangeable once delivered.
Returns
Returns are not accepted for:
- Opened products
- Used products
- Products with tampered packaging
- Change of mind
- Incorrect product ordered by the customer
- Personal preference
Damaged, Defective or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please notify us within 48 hours of delivery by emailing our support team with:
- Order Number
- Clear photographs of the product
- Complete unboxing video
After verification, we may provide:
- A replacement product, or
- A refund (if applicable)
Claims submitted after 48 hours may not be eligible.
Refunds
If a refund is approved, it will be processed to the original payment method within 5–7 business days after approval.
Contact Us
Email: support@ayara.in
Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)